The Turkish version of this document is the legally binding version.
As Proyosoft ("Shopicontent", "We", or the "Company"), user satisfaction is important to us. The following terms apply to subscription cancellation and refunds for AI-powered content and image generation (SaaS) services purchased on Shopicontent.com.
1. Subscription cancellation
1.1. Cancel anytime: Buyers may cancel an active subscription at any time with no commitment.
1.2. How to cancel: Cancel from the Shopicontent panel under "Subscription & Payment" using "Cancel subscription".
1.3. Continued use: After cancellation, automatic billing for the next period stops. You may keep using credits and access until the end of the period already paid for.
1.4. No proration: Mid-period cancellations are not prorated for unused days or remaining credits.
2. 14-day unconditional refund
2.1. First purchase only: Users who start a new subscription or buy a package for the first time may withdraw and request a full refund within 14 days of purchase, without stating a reason and without penalty.
2.2. How to request: Email proyosoft@gmail.com before the 14 days end, including your registered email and order details.
2.3. Renewals: The 14-day right applies only to the first purchase. It does not apply to later automatic renewal charges. Cancelling before renewal is the user's responsibility.
3. Refund process
3.1. After we receive a valid request and confirm eligibility, we start the refund.
3.2. Approved amounts are refunded in one payment to the original card/payment method (via Param POS).
3.3. Depending on your bank, the refund may take 3–10 business days to appear. That timing is outside Shopicontent's control.
3.4. When the refund completes, unused credits from that package are removed and the account moves to the Free plan.
4. Exceptions and abuse
4.1. Service outages: If a Shopicontent technical failure makes the Service fully unusable beyond a reasonable period (e.g. 48 hours), we may grant compensatory credits after review, or offer a refund at the Company's discretion. General outages of third-party APIs (Replicate, OpenAI, etc.) are excluded.
4.2. Abuse: If the 14-day refund right is repeatedly abused (e.g. multiple accounts or serial cancel/refund cycles to use the platform for free), the Company may suspend the account and refuse future service or refund requests.
5. Contact
Email: proyosoft@gmail.com